Consultancy | Services | Data Analytics & Visualisation

Support Services

We provide 2 levels of support to our clients. A first line support hot line and a second line ad hoc support service. This is to ensure you get the immediate resolution of time critical issues as well as a solution to ensure everything will continue to run smoothly into the future.

We can tailor a support agreement and package to your needs, providing you with the right level of support when you need it most.

First Line Support

  • Provided via our business hour help desk or via our support email.
  • First line of support when something goes wrong.
  • System issue diagnostics.

Second Line Ad Hoc Support

  • Mentoring of best practice application development methods.
  • Mentoring of best practice systems infrastructure.
  • Troubleshooting support on Apps.
  • Adhoc App development.
  • Health check / optimisation of Apps.
  • Health check / optimisation of Systems Architecture.
  • Performing upgrades and migrations including patch fixes.
  • General consultancy and advice.